Home Business Process Outsourcing

Strengthening your Back Office Administration

Innoventia is a reputed leader in empowering numerous global businesses and organizations through high quality back office BPO services that promote enhanced business efficiency and improved bottom-line.

Why Back Office Business Process Outsourcing (BPO) Services?

An organization’s back office management can significantly impact its success. Large volumes of data accrue on a daily basis, from various transactional processes such as order fulfilment, applications processing, transaction processing, billing, and collections that require effective back office solutions.

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BPO Services provided by INNOVENTIA includes:

  1. Billing and Invoicing Services
  2. Purchase Order Processing Services
  3. Data Conversion and Document Digitization
  4. Service Desk / Help Desk
  5. Retail and eCommerce
  1. Sales Support
  2. Real-Time Sales Guidance
  3. Customer Care
  1. E-commerce Receptionist
  2. Grievance Resolution
  3. Email support
  4. Live Chat Support
  5. Warranty-related queries
  6. Service dispatch and delivery
  7. Billing Support
  8. Claims Processing Services
  9. Order Management and Order Processing
  10. Debt Collections
  11. Order Tracking and Status Enquiry
  12. After-hours and Overflow Answering
  13. Post-Sale Product Usage Guidance

Our back office outsourcing services extend across industries such as:

  1. Finance
  2. Insurance
  3. Healthcare
  4. Manufacturing & Chemical
  5. Travel & Hospitality
  6. Media & Entertainment
  7. Logistics and Customs Brokerage
  8. Education
  9. Mortgage
  10. IT & ITES
  11. eCommerce Companies